Payment Terms

ALL INVOICES MUST BE PAID FOR IN FULL PRIOR TO DELIVERY

ABN 86 624 473 329
BANK National Australia Bank
BSB 084 004
Account 90 907 9507

A 50% deposit is payable on receipt of the Invoice. The balance is due prior to delivery.

Cancellation

In the event that an order is cancelled by the Buyer, a cancellation/re-stocking fee may be charged. It may also result in the loss of any deposits paid.

Lead-Times

Lead-times are subject to the availability of materials and components from outside suppliers.

Lead times should be confirmed on receipt of the Invoice. Please note a delay in payment of the deposit can result in changed lead times.

Creative Furniture shall not be liable for any claim arising from failure to deliver or for delay in delivery occasioned by unavailability of materials, strikes, accidents, company liquidation, limited or obstructed access to buildings, elevators, steps or loading docks or any other increased cost or delay caused by a 3rd party subcontractor or event beyond the reasonable control of the company.

Manufacturer’s Warranty

Unless otherwise specified, manufacturer’s warranties apply to all Creative Furniture products as stated on the item brochure.

Freight and handling charges are non refundable on warranty claims

Finishes

The final quote must include all details of colour, finish and size required as without this information the Buyers order may not be processed, affecting final lead-time.

Variations in fabric die lots, timber grain, shade and/or colour of goods supplied, particularly where surfaces are veneered with natural timbers, shall not be regarded as a fault and no claims will be entertained in respect of it.

Delivery & Installation

Delivery costs are not included in the price of each item but are quoted separately.

Where furniture is delivered UNASSEMBLED , Creative Furniture takes NO responsibility for any damage occurring during any process of the assembly on the Sellers premises. Assembly of goods can be arranged in some instances at an additional cost.

Where items are offered with delivery, prices are based on delivery to ground floor metro area only.
Delivery to multi-storey locations may incur additional cost.

The placement of goods and/or de-bagging of chairs is not included but is available upon request at additional cost.
Sites must be clear and free from obstruction and unrestricted lift facilities, if required, must be available at no charge.

Availability

While Creative Furniture endeavours to keep the information contained in its website as up to date as possible, it is recognised that products, colours or sizes may become unavailable from time to time.

Ownership

The product remains the property of the Seller until payment for goods has been received in full. If the Buyer fails to make payment (or part thereof ), the Seller shall be entitled to take possession of the goods until payment is made or at its option resell the goods but without prejudice, to its other rights and remedies.

Should the Buyer accept a quote, or Invoice or make payment in part or full it is understood that the Buyer has read and accepted the Terms and Conditions set out on this page.

Claims

All Creative Furniture products are carefully inspected before delivery. In the unlikely event that damage occurs during delivery or any items are missing, the Buyer must contact the Seller within 24 hours of the delivery/installation taking place. Depending on the product, Creative Furniture may at its discretion choose whether to repair, replace or make good any products delivered with visible damage.

Where the Buyer believes that the product is faulty and where the product is within the Manufacturers warranty period and the damage is not due to the misuse of the goods or from fair wear and tear, the Buyer must contact the Seller with full details of the fault.

Samples

Samples are available in some instances upon request. They may incur costs.

Images & Illustrations

The images used in brochures and the web site are for illustrative purposes only and may not always be identical to the actual product. Creative Furniture and its manufacturers reserve the right to make product enhancements or improvements at any time in order to offer superior products.

Definitions

In these conditions:

  • “Terms” means these Terms and Conditions of Sale;
  • “Buyer” means a person, company, firm or corporation, jointly and severally if there is more than one, acquiring goods or services from the Seller;
  • “Seller” means Creative Furniture
  • “Goods” or “Products” means the items supplied by the Seller to the Buyer;
  • “Creative Furniture” means Creative Bell Pty Ltd trading as Creative Furniture